Refund and Returns Policy

Overview

We strive for complete satisfaction so if you’re unsatisfied at all with our products or service, please contact us.  We will do everything in our power to either make it right for you with reprints, partial or full refunds for your order.
Please send us photos of the issue so that we can see the problem and determine the best course of action. If your items were damaged in shipping, please send us photos of both the packaging and the contents that were damaged so we can open a claim with the shipper.

Please note, it is the customer’s responsibility to carefully check the proofs we send to be sure the artwork is correct. However, if you approve an error on a proof and need a reprint we will work to get as large of a discount as we can on the reprint.

Late Items

We do our best to get you your order by your deadlines but there are instances where paper and labor shortages or unforeseen shipping delays can make orders miss their in-hand date. We advise our customers to give a couple days buffer for time-sensitive jobs. If your job was late, please let us know and we can try to accommodate you. 

Paper Substitutions

There has been a nationwide paper shortage recently that was brought on by supply chain issues and made worse with panic buying (similar to the great toilet paper shortage of 2020). If we cannot get the normal paper we use for jobs, we will get the best, closest substitute. If you’re still unhappy, please let us know and we can see what we  can do for you.

Shipping returns

If we determine a return is necessary, please ship your product to: 1919 Grand Ave #1h, San Diego, CA 92109

Need help?

Email us at service@franchiseprintshop.com or call 858-270-1226 for questions related to refunds and returns.

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